REFUND, EXCHANGE & RETURN POLICY

Please let us know if you are not fully satisfied and we will happily exchange or return your purchase within 7 working  days from the date of receiving your package.

Please note that all items returned for exchanges or refund must be unused, unworn and in their original re-salable condition with all tags intact. All claims must be made within 7 working days of receiving your order.

NOMI BY B Group FZ-LLC will not accept to exchange or refund items with any signs of wear. Footwear must have the plastic protective sticker intact at the bottom of the sole to accept it for exchange or refund

Any return or exchange postage costs will be at the customer’s expense unless NOMI BY B Group FZ-LLC made any exceptions. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

You can raise a return or refund request only once per order. Please ensure to select all items you wish to return at that time. Once a return or exchange request is submitted, no additional items from the same order can be included.

 

Items purchased online cannot be returned or exchanged in-store, and vice versa; items bought in-store cannot be returned or exchanged online.

 

Items purchased online from other resellers cannot be returned or exchanged through us. Customers should contact the respective reseller company for assistance in such cases.

When raising a return, you will receive your money in the original payment method within 15 business days.

 

The courier will arrange for the pickup of items for exchange or refund from customers, except for customers where DHL  does not cover or request clients for droping items to nearest DHL branch, kindly ensure that the shipping label is printed and affixed to the package.